Senior Logistics Manager

Kyiv, Kyiv city, Ukraine Full-time


About the opportunity


We are looking for a logistics and warehousing expert to manage our fulfilment operations, supporting a rapidly growing and evolving business, while continuing to deliver excellent customer service. You should be a self-starter with a passion for providing excellent service and continuously improving operational efficiency, with a real appetite to build a first class, global logistics operation. (Please kindly note that this is a maternity cover role)



Responsibilities will include

  • Maintaining strategic, commercial and operational relationships with our third party logistics partners in the UK and the US
  • Consistently achieving key performance indicators and supporting 3<sup>rd</sup> parties in doing so also whilst ensuring that day-to-day warehouse and fulfilment operations meet service levels and productivity expectations
  • Planning ahead with partners to ensure capacity is available to meet growing business demands
  • Working with all partners to identify efficiency improvements and cost reduction opportunities
  • Owning the logistics technology roadmap, working closely with the Product Development team. In particular, managing the relationship with our courier and 3PL providers, their warehouse management systems providers and their courier integration software to ensure that solutions and services are fit for purpose
  • Owning the specification and supply of all required packaging provisions
  • Oversee the freight planning and execution for stock transit ensuring right stock in right place as required


As well as the above this role will be required to be a senior point of contact for the customer service function and support communications between the London and Kiev teams.



About you

We’re looking for someone dynamic and organised. You’ll need to have great vendor relationship management skills and the ability to think strategically, while paying attention to the detail

  • A leader – able to set a clear direction for the function that aligns with the Customer Operations and wider LoveCrafts business goals
  • A logistics fanatic – you have to be passionate about our customers and logistics. We have an incredibly strong reputation and are held in the highest regard by our customers -they must be at the heart of everything you do
  • A great communicator – both externally and internally. You need to be able to empathise with our customers and engage and inspire our 3<sup>rd</sup> party providers as well as the rest of the business
  • An influencer – the ability to manage internal and external stakeholders and different perspectives
  • Kind - this is one of our most important hiring criteria. You will need to demonstrate that you work effectively in teams, can leave your ego at the door, and will collaborate effectively with your peers
  • Smart – excellent numerical and analytical skills
  • Be available and prepared to travel to the UK intermittently as required


You’ll need to have the following:

  • Successful track record of managing multiple third party warehouse and carrier providers, overseeing and driving improvements in daily operations
  • Experience in a high service, growing, retail E-commerce for an international operation
  • Hands-on experience of all levels of seniority within the field from supporting lower level function through to managing a business and consumer warehouse operation
  • Demonstrable and quantifiable examples of how you’ve improved efficiencies and reduced cost whilst delivering great customer service
  • Leadership experience, being a mentor and coach for internal and external staff
  • Experience of project management
  • Great MS Office skills
  • Ideally experience of Microsoft Navision & various WMS systems
  • Excellent spoken and written English language skills are a must


In return you will get:

  • Real responsibility and huge levels of autonomy to drive our logistics capabilities forward
  • To join a fantastic team of really bright, motivated, and driven individuals who will support you at every stage of your journey.
  • To be part of a fun, fantastic organisation that is at the forefront of the global craft market using the latest technology to bring communities together!